This role primarily focuses on the technical requirements to onboard new clients and is integral to a dedicated, client-focused agile team and requires technical expertise with exceptional customer service, communication, and organizational skills.

The ideal candidate is a highly motivated problem solver who loves getting things done with a focus on improving all aspects of client networks and support.

If the idea of a fast-paced, make-a-difference environment appeals to you and you have the skills we’re looking for, we’d love to hear from you!

• Coordinate, schedule, and perform equipment installations, including servers, firewalls, wireless APs, and other network hardware at new client office in person and/or remotely
• Advise clients in hardware selection, Internet and wide-area connectivity, remote office installations, and network planning
• Provision cloud-hosted servers on Google Cloud Platform and/or AWS
• Configure and ship physical servers and network hardware
• Assist clients in coordinating PCC and third-party vendor activities
• Provide friendly, professional technical support to PCC clients via phone, email, support tickets, and Basecamp.
• Document work activities and resolution using internal tools for visibility and knowledge sharing (Tuleap, Kayako).
• Assist in receiving and shipping client hardware
• Maintain effective technical documentation for our staff and clients
• Ensure the confidentiality of sensitive and protected information
• Participate in special projects/roles as needed

Job Requirements

• Commitment to PCC’s mission and the mission of our clients
• Strong attention to detail
• Ability to help develop and adhere to technical documentation
• A collaborative work style and the desire to be part of a team
• Positive, effective communication with clients and coworkers
• Appropriate sharing of knowledge and information
• Excellent written and verbal communication skills
• Commitment to learning
• Problem-solving and critical thinking abilities

Qualifications

• One or more years of experience supporting information technology in a professional setting
• Experience with Linux, including shell scripting (RHEL/CentOS/Rocky preferred)
• Experience with Windows and Mac OS X operating systems
• Experience with TCP/IP networks, including working knowledge of routers, firewalls, and switches; Wireless networks; DNS and DHCP; IPsec and VPN
• Installation and troubleshooting of network hardware
• Good security practices, especially HIPAA, HITECH, and PCI

PCC’s Benefits

We offer a unique benefits package that includes but is not limited to medical, dental, vision, 21 paid days off a year (to start), holiday breaks, cell phone, home internet, fitness reimbursements, AAA membership, and more! We currently offer a hybrid work model that blends the flexibility to work remotely and in our office in Winooski, Vermont. Employees should expect to be based in Vermont within appropriate commuting distance to Winooski.

As a Benefit Corporation, we place a high value on client, employee, and community relationships. Our company offers a friendly, informal, and professional work environment. PCC offers competitive benefits as well as some uncommon perks.

No phone calls, please.
AA/EOE